MSK Solutions LLC ("we," "us," or "our") operates the website and provides roofing services. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our roofing estimation tools, or request our services in Connecticut.
By using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide to us, as well as information collected automatically through our integrated tools.
- A. Personal Information You Provide: When you fill out contact forms, request a quote, or schedule an inspection, we may collect your Full Name, Email Address, Phone Number, and Property Address (for roofing estimates and inspections).
- B. Automatically Collected Information: When you interact with our website, we utilize third-party estimation software, specifically Roofr.com This platform may automatically collect tracking data, property details, and interaction metrics to generate accurate roofing estimates and optimize user experience.
2. How We Use Your Information
We use the collected information for various business and operational purposes, including:
- Providing, calculating, and sending roofing estimates and quotes.
- Scheduling property inspections and managing service appointments.
- Contacting you via phone or operational/transactional SMS regarding your service requests.
- Sending marketing communications, newsletters, or promotional updates (where permitted by law).
- Managing, tracking, and optimizing personalized advertising campaigns on platforms like Google Ads and Meta Ads.
3. How We Share Your Information
We do not sell, rent, or lease your personal data to third parties. We only share your information with trusted service providers to execute business tasks, specifically:
- Roof.com: To process property evaluations, generate accurate estimates, and sync lead tracking.
- Zapier: To securely automate workflows and transfer data between our operational tools and CRM systems.
- Offline Conversion Tracking: We share hashed or restricted data with marketing platforms (such as Google and Meta) strictly to measure the effectiveness of our advertising and record offline conversions.
We may also disclose your information if required to do so by law, court order, or government regulation.
4. SMS and Phone Communication Policy
If you provide your phone number, we may contact you regarding your roofing project estimates, scheduling, and logistics. We do not send promotional or marketing messages via SMS.
- SMS Opt-In Consent: Your SMS opt-in data and consent are strictly confidential. We do not share, sell, or rent your text messaging originator opt-in data or consent with any third parties or affiliates for marketing purposes.
5. Your Privacy Rights (Connecticut Data Privacy Act - CTDPA)
As a resident of Connecticut, the CTDPA grants you specific rights regarding your personal data. You have the right to:
- Access: Confirm whether we are processing your data and access the specific personal information collected.
- Correction: Request inaccuracies in your personal data to be corrected.
- Deletion: Request the deletion of personal data provided by or obtained about you.
- Opt-Out: Opt-out of the processing of your personal data for purposes of targeted advertising.
To exercise any of these rights, please contact us at the email address provided below.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
- Company Name: MSK Solutions LLC
- Physical Address: 955 Connecticut Ave Suite 5305, Bridgeport, CT 06607, United States
- Privacy Email: info@msksolutionsllc.com